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FA: SCM: OM: Order Creation Fails With: An order was not created because no matching row for attribute BillToAccountContactName ..... (Doc ID 2082746.1)

Last updated on JUNE 26, 2020

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.
***KM Review - Dec 2016 - Checked for Relevance***


Symptoms

An Order which is submitted to Order Management from an External Source System fails with an error:

An order was not created because no matching row for attribute BillToAccountContactName with the value XXXXXXX was found for the source order with the following details: source order BM-13-11-2015-1314, source order line 2, source order schedule 2. Check the attribute value, and resubmit the order.


In Fusion TCA the customer has been defined with a contact for:- Bill to and Ship to.
In this instance the order has been submitted from CPQ, the same issue could occur for orders sourced elsewhere.

NOTE: The Order Payload presented to Distributed Order Orchestration (DOO)/Fusion Order Management (FOM), includes the following information:

Cause

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In this Document
Symptoms
Cause
Solution
References


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