FA: SCM: OM: Order Creation Fails With: An order was not created because no matching row for attribute BillToAccountContactName .....
(Doc ID 2082746.1)
Last updated on FEBRUARY 03, 2022
Applies to:
Oracle Fusion Order Management Cloud Service - Version 11.13.20.01.0 and laterInformation in this document applies to any platform.
Symptoms
An Order which is submitted to Order Management from an External Source System fails with an error:
An order was not created because no matching row for attribute BillToAccountContactName with the value XXXXXXX was found for the source order with the following details: source order BM-13-11-2015-1314, source order line 2, source order schedule 2. Check the attribute value, and resubmit the order.
In Fusion TCA the customer has been defined with a contact for:- Bill to and Ship to.
In this instance the order has been submitted from CPQ, the same issue could occur for orders sourced elsewhere.
NOTE: The Order Payload presented to Distributed Order Orchestration (DOO)/Fusion Order Management (FOM), includes the following information:
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |