Emails: Subject or Body is Encoded as Base64 - Text May be Garbled (Doc ID 2083360.1)

Last updated on JUNE 28, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

The subject line or body of an email is showing as having base64 encoding. Depending on the email client, the text may be decoded properly or it may show as garbled.

The received email source might show the content encoding type with wording similar to:

Content-Transfer-Encoding: base64

Cause

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