Multiple Notifications Are Sent to the same recipient From Multichannel Programs
(Doc ID 2092894.1)
Last updated on JANUARY 19, 2023
Applies to:
Oracle Responsys Marketing Platform Cloud Service - Version 6X to 6X [Release 6x]Information in this document applies to any platform.
Symptoms
When Program is triggered via custom event and there is a dataswitch in the program that contains an app channel filter, multiple emails will be sent to the same recipient if they have multiple devices in the APP Channel List
The issue can be reproduced with the following steps:
1. An API request is triggered
2. Custom event triggers a Program (Program Profile List with which an App Channel List is associated)
3. Enactment enters in to Program and progresses through a dataswitch that contains an App Channel List filter
4. Multiple emails are sent to the same recipient
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |