Unable To Import Customer Due To HZ_DUPLICATE_COMBINATION Error When Invalid Data is Present (Doc ID 2104456.1)

Last updated on OCTOBER 07, 2024

Applies to:

Symptoms

On : NA version, Customer Data

Errors Upload CustomersTemplate.xlsm

ERROR
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Unable to retrieve error message. Log a service request and reference error code HZ_DUPLICATE_COMBINATION"
Failed to upload: Upload failed due to errors in the record.

"Unable to retrieve error message and token information. Log a service request and reference error code HZ_IMP_INVAL_PARENT_ENTITY_REF and token values OSR_COLUMNID_COLUMNPARENT_TABLEnullnull."

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator -> Billing Workarea
2. Upload Customer Spreadsheet


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot upload customers using Upload Customer Spreadsheet.

Cause

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