Unable To Import Customer Due To HZ_DUPLICATE_COMBINATION Error (Doc ID 2104456.1)

Last updated on JULY 09, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Customer Data

Errors Upload CustomersTemplate.xlsm

ERROR
-----------------------
Unable to retrieve error message. Log a service request and reference error code HZ_DUPLICATE_COMBINATION"
Failed to upload: Upload failed due to errors in the record.

"Unable to retrieve error message and token information. Log a service request and reference error code HZ_IMP_INVAL_PARENT_ENTITY_REF and token values OSR_COLUMNID_COLUMNPARENT_TABLEnullnull."

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator -> Billing Workarea
2. Upload Customer Spreadsheet


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot upload customers using Upload Customer Spreadsheet.

Cause

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