Unable To Co-browse Documents With Outside Users (cList View) (Doc ID 2112060.1)

Last updated on JULY 22, 2016

Applies to:

Oracle Social Network Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms


OSN users are able to select an outside user for co-browsing a document, but nothing happens when the outside user browses (scrolls down in) the document.
Also, the outside user is not able to initiate co-browsing.

To reproduce this issue:

  1. Fusion Apps FAPPSUser1 creates a conversation
  2. FAPPSUser1 adds outside user OutsideUser to the conversation
  3. FAPPSUser1 uploads a document
  4. OutsideUser opens the conversation in the document view
  5. FAPPSUser1 selects OutsideUser to co-browse
  6. OutsideUser scrolls in the document

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms