"The email template was not printed because of errors: No Template found with name: (templateName), language: (language)" Occurs on Step Transition
(Doc ID 2114958.1)
Last updated on JANUARY 30, 2023
Applies to:
Oracle BigMachines CPQ Cloud Service - Version 2015 R1 and laterInformation in this document applies to any platform.
Symptoms
When a user calls a Commerce Action which performs a Transition an error is thrown:
Could not perform Action: [commerceActionName]
The email template was not printed because of errors: No Template found with name: [templateName], language: [quoteLanguage]
Changes
There are few possible changes that could lead to this error:
- A recent upgrade to 2015 R1.
- A new single-language Email Template was recently created and configured to be used on a Step Transition's Notification email.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |