"The email template was not printed because of errors: No Template found with name: (templateName), language: (language)" Occurs on Step Transition (Doc ID 2114958.1)

Last updated on APRIL 05, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R1 and later
Information in this document applies to any platform.

Symptoms

When a user calls a Commerce Action which performs a Transition an error is thrown:

Could not perform Action: [commerceActionName]
The email template was not printed because of errors: No Template found with name: [templateName], language: [quoteLanguage]

Changes

There are few possible changes that could lead to this error:

Cause

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