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Refund Operations With CyberSource Payment Fail To Complete (Doc ID 2120595.1)

Last updated on JUNE 01, 2023

Applies to:

Oracle Commerce Cloud Service - Version 21.1.1 and later
Information in this document applies to any platform.

Symptoms

When an order return with refund is performed from Agent there is no error on the UI, the order Return is completed, however, the Refund is in status Pending and the refund transaction is not reflected on CyberSource transaction management

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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