Service Notifications in the Cloud Portal (Doc ID 2129641.1)

Last updated on DECEMBER 08, 2023

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We are pleased to announce the availability of enhanced notifications for your Applications Cloud Service in the Cloud Portal. These enhancements provide new features for both Notification Contacts and Service Administrators.

Notification Contact
A Notification Contact is someone who will receive email notifications about planned maintenance, service outages, and security incidents via email. The Notification Contacts are added and managed by the Service Administrator.
As a Notification Contact you will now be able to take advantage of the following new features:

• Select or change your language
• Select or change your time zone
• Subscribe / Unsubscribe by category to email notifications per environment

You can access these features from the Preferences link at the bottom of the notification email that you receive. You can also update your email address or the notification contact through Preferences.

In addition, here are instructions for Unsubscribing from Service Notifications.

Service Administrator
A Service Administrator is someone who is responsible for administering the Cloud Service, managing Notification Contacts, and Service Administrator Access. Additional Service Administrator Tasks and instructions can be found in the Cloud Portal documentation: Overview of Service Administrator Tasks.  As a Service Administrator you will now be able to take advantage of the following new features:

• Select or change your language
• Select or change your time zone
• Subscribe / Unsubscribe to email notifications per environment
• Select notification preferences for email, SMS, or Notification Tab
• Manage notification contacts per environment
• See upcoming planned outage notifications
• View history of planned and unplanned outage notifications going forward

Service Administrator: Access
The initial Service Administrator is the contact who received the original environment access details. It is recommended that you add at least one backup administrator. You should give Service Administrator access to anyone who may need to perform one of the following activities:

• Schedule maintenance like environment refresh or release upgrades
• Manage notification contacts
• Monitor the Cloud Service

Please review the Cloud Portal Documentation: Managing User Accounts for instructions on granting Service Administrator access.

If you need assistance with logging into My Services, please review the Cloud Portal documentation: Overview of Service Administrator Tasks for instructions on Signing into My Services.

Service Administrator: Setting Notification Preferences
As a Service Administrator, you can set your language, time zone, and default notification preferences from the Preferences link in the upper right corner of the My Services dashboard.

Service Administrators receive all notifications by default. Set your notification preferences for different categories of notifications using the instructions listed in Setting Notification Preferences.

Note: Notification delivery preferences by category will apply to Planned and Unplanned outages. Other notifications like Upgrade Schedule & Reminders, Concurrent Maintenance, and other communications will transition to My Services Notifications in the coming months.

Service Administrator: Managing Contacts for Service Notifications

1. Login to My Services for each of your environments.
2. Click Users and then select Contacts to review and manage Contacts for your Cloud Services.
3. Follow the instructions in Managing Contacts for Service Notifications to add, modify, or delete contacts.

Service Administrators can add and remove contacts for receiving outage notifications per each environment (identity domain). Once a contact has been added to the outage notifications in My Services, they can manage preferences using the link at the bottom of an outage notification. Notification Contacts can set language, time-zone and subscription status. Notification Contacts are currently not able to set different delivery options per notification category; this will be available in a future release.

Service Administrator: Monitoring Notifications
Service Administrators can see upcoming planned outage notifications and view history of planned and unplanned outage notifications by using the instructions for Monitoring Notifications.

Other notifications related to Upgrade, Concurrent Maintenance, and Release Readiness are planned to also be migrated to My Services Notifications in the coming months.

Retiring of Application Services Notifications
Effective 23 May 2016, all notifications and contacts will no longer be managed in the previous Application Services Notification area (Oracle Single-Sign-On login) and will be available in My Services.

Important Note: Account Administrators in the previous Applications Services Notifications application are not automatically synched with Service Administrators in the Cloud Portal (My Services). If you are an Account Administrator for notification contact management and need to continue in this role, please contact your company’s Service Administrator to be granted access to My Services for all environments for which you will need to manage contacts. If you do not know who the Service Administrator is, log a Service Request (SR) via My Oracle Support.

Beginning 23 May 2016, this previous portal will be used only for Vertex tax downloads. This download feature is planned to migrate to My Services in the summer of 2016. If you are a payroll customer, you will be able to access the application directly from this link: https://servicestatus.cloud.oracle.com/.

Frequently Asked Questions (FAQ)

How do I know what my login credentials are for My Services?
Oracle sends an Environment Access email (aka Welcome email) when a cloud service is activated which provides access to My Services in the Cloud Portal and the Fusion Application. The temporary login for both of these systems is the same username and password. The temporary password is good for 60 days.

If you were not the original Service Administrator, when you were added by another administrator, the Cloud Portal sent you the My Services username and password via email.

What if I do not have my login credentials for My Services?
Follow the instructions for Managing Your Password. If you still cannot login, contact your backup Service Administrator first for assistance. If you still need assistance, log a Service Request (SR) via My Oracle Support.

What if I am an Account Administrator for notifications but I do not have access to My Services?
Contact the other Notification Account Administrators and/or Service Administrators to request that they provide you access to My Services. Make sure to request access for each environment that you require for management of notification contacts.

If you do not know who your existing Service Administrator is, or they are no longer available, log a Service Request (SR) via My Oracle Support.

How do I add notification contacts for all of my environments at once?
Notifications are now managed separately for each environment, you will need to login to My Services for each environment to add contacts to receive notifications.

I was added to receive Notifications for my cloud service. How do I manage my preferences?
Once contacts are added to the outage notifications in My Services, they can manage their preferences using the link at the bottom of an outage notification. Notification contacts can set language, time-zone and subscription status. In addition, instructions  are available for Unsubscribing from Service Notifications. Notification Contacts are currently not able to set different delivery options per notification category; this will be available in a future release.

What is the difference between notifications for Service Administrators and notifications for Contacts?
Service Administrators and Notifications receive the same notifications. The difference is the management options for the notifications:

• Service Administrators can manage delivery methods per types of notifications from My Services. Reference instructions listed in Setting Notification Preferences. They can add, modify or remove notification contacts and additional Service Administrators.
• Notification Contacts default to email subscription and the contact can set language, time-zone and subscription status using the link at the bottom of an outage notification. Follow the instructions listed in Unsubscribing from Service Notifications if needed.

Can I set up a distribution list as a contact for notifications?
You can provide a distribution list for Notification Contacts to simplify the management of outage notifications.

How can I view and receive Announcements for my OCI Services?
Oracle Cloud Infrastructure communicates timely, important information about infrastructure service status via Console Announcements. If you want to receive announcements through email or another delivery mechanism, you can manage tenancy administrator email preferences or configure announcement subscriptions. For more information, see Subscribing to Announcements.

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