While Creating Dispute For Deliquent Customers, Approver does not receive notification to Approve
(Doc ID 2141519.1)
Last updated on JANUARY 08, 2024
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.1.10.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.10.0.0 version, Customer Data
ACTUAL BEHAVIOR
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When Creating dispute for delinquent customers, it states pending for approval, but when I go to its line manager, I am unable to view the Notification for approval.
EXPECTED BEHAVIOR
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Once dispute for delinquent customer is created, approval notification has to be sent manager.
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Billing Workarea -> Manage Transactions
2. Search for a transaction and open.
3. Click Dispute Transaction and submit to for approval.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot approve dispute transactions and create credit memos.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |