While Creating Dispute For Deliquent Customers, Approver does not receive notification to Approve

(Doc ID 2141519.1)

Last updated on OCTOBER 24, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Customer Data

When Creating dispute for deliquent customers, it states pending for approval, but when I go to its line manager, I am unable to view the Notification for approval.

Once dispute for deliquent customer is created, approval notification has to be sent manager.

The issue can be reproduced at will with the following steps:
1. Navigate to Billing Workarea -> Manage Transactions
2. Search for a transaction and open.
3. Click Dispute Transaction and submit to for approval.

The issue has the following business impact:
Due to this issue, users cannot approve dispute transactions and create credit memos.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms