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Unable To Process Duplicate Resolution Requests (Doc ID 2148408.1)

Last updated on JUNE 05, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On :cbqg-test.crm version, Data Quality, Customer Hub


When a merge request is created manually in the UI and go to duplicate resolution request view , only the assign button is enabled the rest 'process', 'override system mapping' and 'reject' are grayed out and process get stuck on pending

Request status should go to new an being able to click on 'process', 'override system mapping' and 'reject'

The issue can be reproduced at will with the following steps:
1. Go to Duplicate Resolution
2.Create a resolution request
3.Go resolution request view

The issue has the following business impact:
Due to this issue, users cannot have data integrity


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