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Reasons Why User Provision May Fail in Cloud Admin (Doc ID 2154318.1)

Last updated on MARCH 14, 2024

Applies to:

Primavera Unifier Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Purpose

 This document guides a reader through troubleshooting different causes and solutions when User Provisioning fails in Oracle Cloud Admin.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Cause 1 - Unifier Authorization Key in Unifier and Oracle Identity Manager (OIM) don't match. (NOTE: This "Cause 1" only applies to Oracle GBUCS Cloud environments (URL example:  https://<customer>-unifier.oracleindustry.com) because OIM is only used in GBUCS, whereas OCI Cloud environments (URL example: https://unifier.oraclecloud.com/<company>) only use IDCS instead of OIM).
 Cause 2 - License limits for Company/Partner Active Named Users and Overage have been reached.
References


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