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Launch: gmail Opens Are Not Being Recorded (Doc ID 2157790.1)

Last updated on SEPTEMBER 24, 2023

Applies to:

Oracle Responsys Marketing Platform Cloud Service - Version 6X to 6X [Release 6x]
Information in this document applies to any platform.

Goal

 gmail opens for a campaign aren't being recorded, yet there are opens for other ISPs.  One reason why this might be occurring.

Solution

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In this Document
Goal
Solution


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