My Oracle Support Banner

Troubleshooting Performance Issues For Sales Cloud Application (Doc ID 2161321.1)

Last updated on JUNE 16, 2020

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Purpose

An issue qualifies to be a performance issue when User’s response time is slow while navigating to various objects or any specific fields (DCL, custom fields etc.) in the Application or if there is a process that is taking long time to complete.

This documents provides checklist to troubleshoot the issue at user's end firstly.

If the issue still persists, user needs to involve Oracle Support teams to investigate the issue further. While investigating, support teams will require some input data from users.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Troubleshooting Steps
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.