Run Assignment Action For Account Is Grayed Out
(Doc ID 2162297.1)
Last updated on DECEMBER 23, 2022
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.1.11.1.0 [Release 1.0]Information in this document applies to any platform.
Symptoms
On : 11.1.10.0.0 version, Accounts, Contacts, Households
ACTUAL BEHAVIOR
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Account Run Assignment action is disabled.
EXPECTED BEHAVIOR
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Expecting the Run Assignment action option to be enabled.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to SUI > Sales > Account
3. Search and Edit an account
4. Click on Action and see that the Run Assignment action is disabled
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot Run Assignment for Account.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |