Run Assignment Action For Account Is Grayed Out (Doc ID 2162297.1)

Last updated on JULY 21, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Account Run Assignment action is disabled.

EXPECTED BEHAVIOR
-----------------------
Expecting the Run Assignment action option to be enabled.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to SUI > Sales > Account
3. Search and Edit an account
4. Click on Action and see that the Run Assignment action is disabled

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Run Assignment for Account.

Cause

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