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After Enabling a Social Object for Access to Oracle Social Network (OSN), the Social Icon Does Not Show on the Object Page. (Doc ID 2168669.1)

Last updated on APRIL 13, 2023

Applies to:

Oracle Social Network Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Goal Management Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion CX Sales Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

Example referenced below is using HCM related to the Goals social object, but the same would apply to any social object being shared from FAPPS (opportunity, etc.)

After performing steps to share the a Social Object (example: goals) from your Fusion Application (example: HCM) to Oracle Social Network (OSN) using the steps outlined in:

Document 2106840.1 Fusion Application's (FAPPS) Object is Missing the Social Tab and Cannot be Shared with the Oracle Social Network (OSN)
or
Document 2026063.1 How To Enable Social Object in Fusion Apps Release 9 ?

The social network button is still missing from the social objects.

For cases in CRM, also verified that the "hide tabs" setting is not in place for social:
Document 2131236.1 Social Network Tab not visible in Opportunity
  Note: this does not exist for HCM and FSCM/ERP



Cause

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