Defined Plans Enrollment Not Getting Picked Up By Standard Benefit Extract (Doc ID 2180989.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Defined Plans Enrollment not getting picked up by Standard Benefit Extract

The system is configured to have carrier xLIFE with four benefits = MED, DEN, STD and LTD. When the BEN-XML is run, the system is only outputting the MED and DEN and not the STD and LTD.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigation - Benefits Administration >> Evaluation and Reporting >> Extract Benefits Data
2. Run extract for xLIFE carrier
3. Only 2 of the 4 benefits are on extract.

Cause

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