Not Able To Update Customer' Bill To Location For Ship To ID Using UploadCustomersTemplate.xlsm
(Doc ID 2184612.1)
Last updated on AUGUST 02, 2022
Applies to:
Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.11.1.0 version, Customer Data
Not able to update Customer' Bill To location for ship to ID using UploadCustomersTemplate.xlsm
We have loaded customers using CustomerImportTemplate.xlsm and now we need to update their Bill_TO location for SHIP_TO ID's. we are not able to do this.
ERROR
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1. A record with the value ACCOUNT_NUMBER already exists. Enter a unique value. >> Ideally system should have update the customer if its already exists
2. The source reference CUST_SITE_ORIG_SYS_REF or the internal identifier CUST_SITE_ID of the parent entity HZ_CUST_ACCT_SITES_ALL is invalid.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |