Not Able To Update Customer' Bill To Location For Ship To ID Using UploadCustomersTemplate.xlsm (Doc ID 2184612.1)

Last updated on OCTOBER 02, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Customer Data

Not able to update Customer' Bill To location for ship to ID using UploadCustomersTemplate.xlsm

We have loaded customers using CustomerImportTemplate.xlsm and now we need to update their Bill_TO location for SHIP_TO ID's. we are not able to do this.


ERROR
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1. A record with the value ACCOUNT_NUMBER already exists. Enter a unique value. >> Ideally system should have update the customer if its already exists
2. The source reference CUST_SITE_ORIG_SYS_REF or the internal identifier CUST_SITE_ID of the parent entity HZ_CUST_ACCT_SITES_ALL is invalid.

Cause

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