Primavera Cloud Admin Tool Login Error "You Are Not Authorized to Run This Application. Contact Your Administrator."

(Doc ID 2187810.1)

Last updated on OCTOBER 04, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to the cloud admin tool, the following error occurs:

ERROR
-----------------------
You are not authorized to run this application. Contact your administrator.



STEPS
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The issue can be reproduced at will with the following steps:
1. Try to login to the cloud admin tool as an admin user from the welcome letter (after a data load was done)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot administer their cloud users.

Cause

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