Batch Assignment Job Is Not Assigning Territories to Accounts Properly
(Doc ID 2193982.1)
Last updated on OCTOBER 15, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.1.11.1.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.11.1.0 version, Accounts, Contacts, Households, Assign Accounts
ACTUAL BEHAVIOR
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When the batch account assignment is run, no errors are thrown but not all the accounts are getting assigned as expected. Some accounts can have assignment run individually or manually and it is successful but not all.
ERROR
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Territories were not assigned to sales account {SALES_ACCOUNT_ID}.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud application
2. Navigate to SUI > Sales > Accounts
3. Search for and edit account
4. Click Actions > Run Assignments
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, the implementation schedule is impacted.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |