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Oracle Fusion Benefits: Plan Type Image Upload Problem (Doc ID 2194155.1)

Last updated on SEPTEMBER 22, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Benefits - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Set Up Benefits

ACTUAL BEHAVIOR
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Under the benefits Plan Configuration, we are trying to add an image for plan type using "manage plan types". It allows to upload an image, but it does not show it on that screen. Some images work while others don't. We are trying this with .jpg, .jpeg, .png, or .gif files only. Is there any other restriction on file format/resolution etc that needs to be considered. Attaching two images that we want to upload at plan type level but its not working. Could you please review and advice why these images are not getting displayed.

EXPECTED BEHAVIOR
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Images are not being displayed as expected.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to the Manage Plan Types page.
2. Under the image section, add an image.
3. Save and go to the Benefits Summary page.
4. Images are displayed intermittently on the page.

BUSINESS IMPACT
-----------------------
Images are not being displayed as required.

Cause

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In this Document
Symptoms
Cause
Solution


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