Territory Assignment Problem For Imported Accounts With Custom Auxiliary Dimension
(Doc ID 2195455.1)
Last updated on OCTOBER 14, 2023
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.1.11.1.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.11.1.0 version, Territory Management, Quotas
On our environment we use a custom auxiliary dimension.
We followed all the steps and everything is fine and the territory assignment works well when we create an account with the Web UI.
But the territory assignment doesn't work for imported accounts. For imported accounts, when we run the assignment, it ends with an error.
On imported accounts, the assignment works after following this steps :
- Change manually the value of the field which is used for the auxiliary dimension
- Save
- Run the territory assignment.
What goes wrong with the imported accounts?
ERROR
-----------------------
Territories were not assigned to sales account{Sales_Account_ID}
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |