Oracle Fusion Benefits: Participants Benefits Summary is empty (Doc ID 2199000.1)

Last updated on SEPTEMBER 16, 2020

Applies to:

Symptoms

On : 11.1.11.1.0 version, Manage Benefits

ACTUAL BEHAVIOR
---------------
Similar employees Participants Benefits Summary in Benefits Service Center are different.  One has Default benefits and other is empty.

The Benefits Enrollment page is completely different for like employees. Both employees have all the same eligibility info, neither are currently enrolled.

Steps:
Select Enrollment under Benefits section
Search Person page will appear, search for the employee by name or person number
Click on the employee’s name
This will open the Benefits Service Center page

Select Enrollment under Benefits section
Search Person page will appear, search for the employee by name or person number
Click on the employee’s name
This will open the Benefits Service Center page

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.