My Oracle Support Banner

Oracle Content and Experience Cloud Service -- Newly Added User is Unable to Access Cloud Service (Doc ID 2202026.1)

Last updated on MARCH 10, 2023

Applies to:

Content and Experience Cloud Service - Version and later
Information in this document applies to any platform.


When an Identity Domain Administrator logs in to Oracle Content and Experience Cloud Service and creates a new user for that service, the new user cannot access the Cloud Service.  When the new user attempts to log into the Cloud Service, the user encounters the following error: 

Sorry, But We Are Experiencing Some Issues. We're working hard to fix them. Please try again later.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.