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Oracle Documents Cloud Service -- Newly Added User is Unable to Access Document Cloud Service (Doc ID 2202026.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Content and Experience Cloud Service - Version and later
Information in this document applies to any platform.


When an Identity Domain Administrator logs in to Oracle Documents Cloud Service and creates a new user for that service, the new user cannot access the Documents Cloud Service.  When the new attempts to log into the Documents Cloud Service, the user encounters the following error: 

Sorry, But We Are Experiencing Some Issues. We're working hard to fix them. Please try again later.




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