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Oracle Content and Experience Cloud Service -- Newly Added User is Unable to Access Cloud Service (Doc ID 2202026.1)

Last updated on MARCH 10, 2023

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When an Identity Domain Administrator logs in to Oracle Content and Experience Cloud Service and creates a new user for that service, the new user cannot access the Cloud Service.  When the new user attempts to log into the Cloud Service, the user encounters the following error: 

Sorry, But We Are Experiencing Some Issues. We're working hard to fix them. Please try again later.

Cause

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In this Document
Symptoms
Cause
Solution
References


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