My Oracle Support Banner

No Emails are Received for a Particular Email Setting (Doc ID 2206600.1)

Last updated on DECEMBER 05, 2017

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

No email is received for a particular Email Setting.

Enabled a few Email Settings in Admin (e.g. "New Account", "Forgot Password", and "Order Placed") but particular email (e.g. "Forgot Password") is not working whereas other email (e.g."New Account" and "Order Placed") is working.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.