No Emails are Received for a Particular Email Setting (Doc ID 2206600.1)

Last updated on NOVEMBER 22, 2016

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

No email is received for a particular Email Setting.

Enabled a few Email Settings in Admin (e.g. "New Account", "Forgot Password", and "Order Placed") but particular email (e.g. "Forgot Password") is not working whereas other email (e.g."New Account" and "Order Placed") is working.

Cause

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