Unable to Log Into Primavera Cloud Environment or Slow Performance after Logging In

(Doc ID 2208115.1)

Last updated on JANUARY 12, 2018

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When attempting to log into a Primavera Cloud environment, an error is thrown and the user(s) are unable to log in or customer is experiencing unacceptable performance.

Errors that may be received:

System error. Please re-try your action. If you continue to get this error, please contact the Administrator
HTTP 404 - File not found
Failure of server APACHE bridge: No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent.
System Not Available - Please Contact Your System Administrator
Error 500 -- Internal Server Error

System issues that may be experienced:

Blank Web Page after entering credentials
Web Page doesn't load - loading icon spinning continuously
Slow response times when working in Unifier - application navigation is slow, records won't load, user defined reports taking longer than usual to load
202 Accepted errors
Entering credentials and being returned to the Cloud Portal Page or the Unifier Login Page

Cause

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