Unable to Update Email On Contact Point Using Simplified Customer Spreadsheet (Doc ID 2211455.1)

Last updated on DECEMBER 06, 2016

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Customer Data

ACTUAL BEHAVIOR
---------------
Unable to update email on contact point using customer spreadsheet

When updating the phone/email information for a specific contact, the customer spreadsheet doesn’t update the information but create a new contact point purpose.


EXPECTED BEHAVIOR
-----------------------
Contact point should have updated

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create customer using simplified spreadsheet with contact point details in it
2. Update contact point details and load the sheet again


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update contact point using simplified spreadsheet.

Cause

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