"Unable To Connect To Server" Error when Logging into OSN via Desktop Client After Password Reset (Doc ID 2213269.1)

Last updated on DECEMBER 14, 2016

Applies to:

Oracle Social Network Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

After the administrator changes the password for a user as described in <Document 1968058.1> "How To Change OSN User Password?", when the user attempts to access OSN via the desktop client, a "Cannot connect to server" error is received.

For example:
1. The password of the user was reset on OIM by the admin user.
2. The user has received an email with the new password.
3. The user attempted to log on via the desktop client with the new password and received the error.

The user has confirmed to have working network connection, and the server is confirmed to be up and running.


ERROR:

 


Cause

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