Users: Profiler and/or Engage License Checkbox Not Ticked Even with Correct Security Group Assignment (Doc ID 2213681.1)

Last updated on JANUARY 22, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 to 10 [Release 10]
Information in this document applies to any platform.

Symptoms

In the Licensing section of a user profile, the Eloqua Engage and/or Eloqua Profiler checkbox is not ticked. The Licensing page, however, for both the Engage Users and Prospect Profiler User security groups states that users in each group will inherit the selected licenses.

Cause

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