Error: "TIMESTAMP [UserResourceApi] - Failed Provisioning P6AI" When Attempting to Assign a P6 Application Instance to a User Within the Cloud Administration Application (Doc ID 2223926.1)

Last updated on AUGUST 04, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

Using Primavera P6 Enterprise Project Portfolio Management Cloud Service:

When attempting to assign a P6 EPPM application instance (for example, P6 Application Instance for production access), the provisioning fails and the following is logged to the provisioning log accessible within cloud administration:

 

The issue can be reproduced at will with the following steps:

  1. Login to Cloud Administration
  2. Select a user
  3. Attempt to add an application instance for a user
  4. Note the error which occurs in the provisioning log

 

Changes

 

Cause

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