Benefits Enrollment Error BEN-990168: Coverage Start Date cannot be determined
(Doc ID 2224020.1)
Last updated on MARCH 18, 2024
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.11.1.0 version, Manage Benefits
When attempting to enroll in the benefits program a new hire,
the following error occurs.
ERROR
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The coverage start date cannot be determined. Review the plan design configuration to ensure the coverage start date is specified. (BEN-990168)
If the coverage start date is configured as enterable, ensure that the coverage is entered. If the plan design allows for a coverage start date formula, try revising the formula. Context at the time of error: Person Test Benefits, Test Benefits, Program US Benefits Program, Plan BCBS Medical, Option Employee Only
STEPS
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The issue can be reproduced at will with the following steps:
1. Create New Hire Life Event
2. Enroll the New employee in the Benefits Plan
3. The error it's displaying
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot enroll the New Hire into Benefits Plan
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |