Expense Report Approvals Indicators and header Descriptions (Doc ID 2227046.1)

Last updated on AUGUST 04, 2022

Applies to:

Goal

On : 11.1.11.1.0 version, Manage Expenses-Approve Expense Report

Bug/Enhancement Request: Expense Report Approvals (Y/N Indicators & Descriptions)

When expense report approvers are reviewing Expense Reports via a browser they encounter the following confusing items.

1) Y/N Indicators: Today the Image Receipt Required and Receipt Missing columns show either a check-box or flat-line. In cases where all the lines have only one of these indicators it is not clear what they indicate (i.e. the flat line could be misunderstood to be blank versus "no"). Replace these icons with Yes/No indicators.

2) Column Heading Descriptions: It is not intuitive to users what these columns mean. We get tickets from end-users who think the "Receipt Missing" column is a system-generated value which indicates whether or not a user provided a receipt (when in fact it means that the submitter has checked a box indicating a receipt is missing and has provided a Missing Receipt form in place of the actual receipt). Others are confused by the Checkbox indicator and assume that it indicates that a receipt was originally missing but the user later uploaded to correct that. Both of these sometimes result in approvers rejecting expenses back to users for clarification (or delayed approval while they speak offline with the user). Having helpful text descriptions for the columns that users can see by mousing-over the column headings would be helpful.
 

Solution

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