User Receives "SSO User Cannot Be Validated" when Accessing OSN Directly and Launch from FA Results in Blank Spinning Window (Doc ID 2231671.1)

Last updated on APRIL 12, 2023

Applies to:

Symptoms

On Oracle Social Network, a new user receives the "SSO User Cannot be Validated" error when accessing OSN directly  (ie: https://<pod>.fa.<servicecenter>.oraclecloud.com/)
Accessing Social through the Fusion Application by clicking on the social icon on the springboard will result in a blank window that has a "spinning" loading icon that never goes away.

Comparing this user with a working user:

• Both Users have Employee role and no other OSN specific roles. 
• User type of working user is Employee
• User type of non-working user is Contingent Worker
• Both users have FA attributes populated
• The users have different email domains.

Cause