User Receives "SSO User Cannot Be Validated" When Accessing OSN Directly and Launch from FA Results in Blank Spinning Window

(Doc ID 2231671.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Oracle Social Network Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Social Network, a new user receives the "SSO User Cannot be Validated" error when accessing OSN directly  (ie: http://<pod>.social.<servicecenter>.oraclecloud.com/
Accessing Social through the Fusion Application by clicking on the social icon on the springboard will result in a blank window that has a "spinning" loading icon that never goes away.

Comparing this user with a working user:

 

Changes

 

Cause

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