Receive An Error When Trying To Increase Employee's Supplemental Life Insurance. (Doc ID 2234290.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Symptoms

Receive an error when trying to increase employee's supplemental life insurance.

For an employee, I am trying to create an administrative override life event for 1/1/17 to increase his supplemental life insurance from the current $250,000 to $350,000. After entering in the amount and clicking save, I receive an error message. This error first came about because the employee elected this amount during Open Enrollment. He received an action item as he needed to submit paperwork for the change. I tried to approve the action item and mark it as completed, and it gave me the same error. So I backed out Open Enrollment and created this life event to circumvent the error, but it is still happening.

The plan may be called "Employee Life" rather than Supplemental.

Also, I'm not sure if this is helpful, but the error message originally showed up when I was trying to approve a benefit restriction certification for the change from $250k-$350k. The employee had elected this amount during Open Enrollment. I had to back all of that out because of the error, tried to input it manually via administrative override, and received the same message.

ERROR
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The total coverage amount 0 is less than the minimum coverage amount 10000 for plan name Employee Life. (BEN-990464)
Elect a coverage amount greater than or equal to the required minimum.



STEPS
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The issue can be reproduced at will with the following steps:
1. Create life event - Administrative Override for 1/1/17
2. Process Life Event
3. In "Enrollments", click the check box for Employee Life
4. Enter in $350000
5. Click "Save"
This is the point that the error message is given.

Cause

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