Deliverability: Responsys Interact Bounce Categories (Doc ID 2237736.1)

Last updated on FEBRUARY 27, 2017

Applies to:

Oracle Responsys Marketing Platform Cloud Service - Version 5X to 6X [Release 5x to 6x]
Information in this document applies to any platform.

Goal

Responsys Interact categorizes bounces based on the codes and error messages the destination server returns to us. Most error codes follow an industry standard however; some smaller ISPs and private domains do not follow this standard. Since some error codes do stray from the industry standard, it is important to note that this document is only to serve as a high level guide for understanding the different bounce categories. For further investigation and better clarity around a specific error code or bounce category, it is best to seek out the assistance of a deliverability specialist.

Solution

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