When Uploading a File in a Quote Attachment Attribute an Error Message Appears [The file virus scanning is set to active, but the scan service is unavailable] (Doc ID 2252918.1)

Last updated on MAY 02, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R1 and later
Information in this document applies to any platform.

Symptoms

When trying to upload a file in a quote attachment attribute, the following error message appears:

Could not perform Action: Hidden Save The file virus scanning is set to active, but the scan service is unavailable.

Cause

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