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Summarization Results In "A fatal error has occurred. More information can be found in the server logs. Please contact your system administrator. logs.catastrophic_failure" (Doc ID 2253677.1)

Last updated on JUNE 07, 2021

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.5.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.5.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to summarize projects, an error message is received:

A fatal error has occurred. More information can be found in the server logs. Please contact your system administrator. logs.catastrophic_failure

Log File:

Mar-06-2017 21:46:18 102, GMT PrmThread-19 ERROR DB Id: 1
com.primavera.jobsvc.common.JobServiceExecutable ?:? Job error running job of
type JT_Sum on <DATABASE>
java.lang.NullPointerException
at com.primavera.summarizer.Summarizer.runJob(Unknown Source)
at com.primavera.jobsvc.common.JobServiceExecutable.c(Unknown Source)
at com.primavera.jobsvc.common.JobServiceExecutable.a(Unknown Source)
at com.primavera.jobsvc.common.JobServiceExecutable.execute(Unknown Source)
at com.primavera.infr.threadpool.ThreadPoolImpl.run(Unknown Source)
at java.lang.Thread.run(Thread.java:745)

 

STEPS:

  1. Launch P6 Web
  2. Open Project
  3. Click on Actions / Summarize Projects
  4. Observe the error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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