Summarization Results In "A fatal error has occurred. More information can be found in the server logs. Please contact your system administrator. logs.catastrophic_failure"
(Doc ID 2253677.1)
Last updated on MAY 01, 2023
Applies to:
Primavera P6 Enterprise Project Portfolio Management - Version 16.2.5.0 and laterPrimavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.5.0 and later
Information in this document applies to any platform.
Symptoms
When attempting to summarize projects, an error message is received:
A fatal error has occurred. More information can be found in the server logs. Please contact your system administrator. logs.catastrophic_failure
Log File:
Mar-06-2017 21:46:18 102, GMT PrmThread-19 ERROR DB Id: 1
com.primavera.jobsvc.common.JobServiceExecutable ?:? Job error running job of
type JT_Sum on <DATABASE>
java.lang.NullPointerException
at com.primavera.summarizer.Summarizer.runJob(Unknown Source)
at com.primavera.jobsvc.common.JobServiceExecutable.c(Unknown Source)
at com.primavera.jobsvc.common.JobServiceExecutable.a(Unknown Source)
at com.primavera.jobsvc.common.JobServiceExecutable.execute(Unknown Source)
at com.primavera.infr.threadpool.ThreadPoolImpl.run(Unknown Source)
at java.lang.Thread.run(Thread.java:745)
STEPS:
- Launch P6 Web
- Open Project
- Click on Actions / Summarize Projects
- Observe the error
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |