Subset of Users Receiving an Error When Attempting to Generate Token [Error sending message to endpoint https://test.salesforce.com/services/oauth2/token.] (Doc ID 2256401.1)

Last updated on MAY 17, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R1 and later
Information in this document applies to any platform.

Symptoms

Certain Users are unable to generate Salesforce (SFDC) tokens from CPQ Cloud.  Any attempt to generate a token with these users throws this error:

Error sending message to endpoint https://test.salesforce.com/services/oauth2/token.

This issue may also present itself in a different way when attempting to generate a token from the SFDC end by creating a CPQ Cloud quote from SFDC.  In this case, the user attempting to create the quote is thrown to the CPQ Cloud login screen rather than the quote page.

Cause

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