My Oracle Support Banner

Error After Upgrade ADF_FACES-60097, ADF_FACES-60096 (Doc ID 2264833.1)

Last updated on SEPTEMBER 11, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Upgrade

When attempting to access Leads with SP user, the following error occurs.

ERROR
-----------------------
ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #9

and

An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 446, Server Domain: CRMDomain, Server Instance: SalesServer_1, Application Name: SalesApp.

The issue happens after clicking the Leads icon, so the user doesn't even get to the Overview Table of Leads.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
SUI -> Leads

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.