Send Dunning Process Is Using Only 1 Dunning Template And Incorrectly Listing Invoices (Doc ID 2267794.1)

Last updated on MAY 18, 2017

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Reports

ACTUAL BEHAVIOR
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Send Dunning process is using only 1 Dunning Template and incorrectly listing invoices that have a different aging period in this template
It is sending 3 different emails with the same template. Plus it is incorrectly listing invoices that have a different aging period in this template.

EXPECTED BEHAVIOR
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1. Not all the trx should be on the same template
2. Should send one email


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator>Tools>Scheduled Processes
2. Send Dunning Letters

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot send dunning letters.

Cause

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