Duplicate Resolution Batch Is In Processing Status For A Long Time

(Doc ID 2270219.1)

Last updated on JULY 30, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Data Quality, Customer Hub

Duplicate Resolution Batch is not Completed and remained in Status Processing.
Batch ID : 300000442171029


EXPECTED BEHAVIOR
-----------------------
Duplicate Resolution Batch should be completed

STEPS
-----------------------
1. Log into Fusion Applications
2. Customer Data Management
3. Duplicate Resolution Batch

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete Duplicate Resolution Batch

Changes

 Server bounce

Cause

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