Manage Territory Geography Processes Blocked Status (Doc ID 2271281.1)

Last updated on MAY 29, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Territory Management, Quotas

Manage Territory geography Processes Blocked Status

Trying to remove one of the territories"Switzerland" from Zones Hierarchies "US".
On selecting and click on delete button, The territories not deleting because the process goes into blocked Status.

Job Status Information shows : Process is blocked by one or more incompatible processes

Process ID: 37908


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Go to manage territory geography
Select US zone
Under that select : Switzerland
And delete.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete geography under Zone

Cause

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