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Benefits: Unable To Change The Plan Enrollment During Mock OE (Doc ID 2271953.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Manage Benefits

When attempting to go back into the Open event to change enrollments, the following error occurs.

"The number of selected plans is greater than the total allowed for the plan type configuration.The total of enrolled plans 2 is greater than the maximum allowed 1 for the plan type Voluntary Employee Life Insurance. Select a number of plans that is less than or equal to the maximum limit."

The issue can be reproduced at will with the following steps:
1. Enroll employees in benefits using OE event.
2. Save enrollments
3. Go back into the event to change elections
4. Receive error

This is causing the employees to not be able to make changes to the elections made during OE.


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