Efib-test:Getting Error While Loading Contract - Due to Customer Info (Doc ID 2274171.1)

Last updated on JUNE 06, 2017

Applies to:

Oracle Fusion Revenue Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ISSUE CLARIFICATION
==================
On 12.0.4 in POD .
When attempting to load contracts, the following error occurs.

ERROR
-----------------------
Header level Errors:
The bill-to customer account site using the original system reference cannot be derived.
The bill-to customer site identifier provided is invalid. Enter a valid bill-to customer site identifier.

Line Level Errors:
The bill-to customer account site using the original system reference cannot be derived.

EXPECTED BEHAVIOR
-----------------------
We were able to use the same Customer and Contract detail successfully in another R11 application with same config. and are not getting error with the Item where we are using the same Spoke system Reference.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms