JCS SaaS extension deployment fails with virus scan error (Doc ID 2274587.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle Java Cloud Service - SaaS Extension - Version N/A and later
Information in this document applies to any platform.

Goal

Application deployed on JCS SaaS extension results in error

Below error when deploying

2017-06-05 14:51:27 CDT: Starting action "Virus Scan"
2017-06-05 14:51:27 CDT: Virus Scan started
2017-06-05 14:52:39 CDT: Internal exception: virus scan failed.
2017-06-05 14:52:39 CDT: An internal server error occurred during the virus
scan process. Cloud administrators have been alerted. Please try again later
and if the problem persists, contact Oracle Support.
2017-06-05 14:52:39 CDT: "Virus Scan" complete: status FAILED
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms