Export Journals to Excel in Manage Journals Error: Gateway Timeout (Doc ID 2279212.1)

Last updated on JUNE 29, 2017

Applies to:

Oracle Fusion General Ledger - Version 11.12.1.0.0 and later
Oracle Fusion General Ledger Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When exporting journal lines to Excel from Manage Journals page, the error prompts below

ERROR
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Gateway Timeout
The proxy server did not receive a timely response form the upstream server.
Reference #1.770bba46.1493141422.1e007f0b



STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Manage Journals Page > Search for Journals
2. Click on Journal Lines and click the Export to Excel icon
3. Users get the error above if the journal lines exceeds 2,200.



Cause

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