Engagement Cloud: Groovy Script Is Not Working When We Click On 'Save and Close'' Button. (Doc ID 2286081.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Fusion Engagement Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Groovy script is not working when clicked on 'Save and Close' button.

 

Reproducible Steps

1. Log into Fusion Applications( Engagement Cloud)
2. Go to team member of service request based on organization
3. Write a groovy script to set a custom field
4. Save and Close
5. Do not see any value in custom field. Value is not populated for the custom field

Due to this issue, users cannot see any value in custom field

Cause

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