User Logged off When Accessing Account Details Page (ZCX_READ Privileges Missing) (Doc ID 2288575.1)

Last updated on JULY 30, 2024

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

Accessing customized Account details page throws error and logs off the user.

Note: This was also encountered on other objects when accessing Detail Layout on mobile device.

Steps to Replicate issue:
1. Login to Oracle CX Mobile Cloud app
2. Navigate to Accounts (or another object)
3. Tap on any of the Accounts listed to get to the details page, in other cases attempt to create a new record
4. Pages flashes an error and the app crashes

Solution

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In this Document

Goal

Solution

References

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User Logged off When Accessing Account Details Page (ZCX_READ Privileges Missing) (Doc ID 2288575.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!