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P6 WebAccess User Administration is Very Slow to Load (Doc ID 2289505.1)

Last updated on OCTOBER 19, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.5 to 17.5 [Release 17.5]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When attempting to access the P6 User Administration tab in P6Web, the page either takes several minutes to load or fails to load, causing the P6 Web application to crash.

Users can also see the following pop-up box "Gateway Time-out"

STEPS TO DUPLICATE

The issue can be reproduced at will with the following steps:

  1. Login to P6Web
  2. Navigate to Administration then User Administration
  3. Observe the page either takes several minutes to load or fails to load, crashing the P6 Web application

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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