Fusion PIM: An Application Error Occurred When Creating Item Copy (Doc ID 2294317.1)

Last updated on AUGUST 23, 2017

Applies to:

Oracle Fusion Product Hub Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Common Setups

Unable to create items from copy

ERROR
-----------------------
An application error occurred when create item. Please bounce ProductManagementServer.
Error message:


An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 27, Server Domain: SCMDomain, Server Instance: ProductManagementServer_1, Application Name: ProductManagementApp.





STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to PIM
2. Choose Create Items from task list
1.Navigator>Product Management>Product Management
2.Select the task-Create Item
Organization:ITEMMASTER
select-create from copy
Item:11.JJSH10506
select-Copy Attributes and Then Apply Templates
select Relationships-Organizations、Categories
Click OK

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create items from copy.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms