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Unable To Process Life Event After Global Transfer (Doc ID 2296076.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Benefits - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Unable to process life event after global transfer

When processing a life event for person XXXXXX after the employee's second global transfer, we are receiving the following error: "This person cannot be processed. (BEN-990409). This person might be a contingent worker, or might not have an employee or a benefits nonworker assignment. Contact the benefits representative to review the human resources data."

We have successfully refreshed the benefits relationship; however, now two DFLT benefits relationships are showing. One of which has the life event attached and the other is blank. We have an existing SR open for another client who is experiencing the same error.  

ERROR
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This person cannot be processed. (BEN-990409). This person might be a contingent worker, or might not have an employee or a benefits nonworker assignment. Contact the benefits representative to review the human resources data.


STEPS
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The issue can be reproduced at will with the following steps:
1. Process Life event for employee after global transfer
2. Error appears.


Cause

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In this Document
Symptoms
Cause
Solution
References


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